Terms and Conditions
1. Scope of these terms and conditions ("Terms")
1.1 These Terms exclusively govern the relationship between Reichelt Elektronik GmbH & Co. KG, Elektronikring 1, 26452 Sande /Germany ("we" or "us") and the customer ("you"). No terms of purchase or order provided by you the customer will apply. We reserve the right to alter our Terms from time to time, but only the Terms in force at the time of the conclusion of an order will apply to such order, regardless of any subsequent amendments. The latest version of our Terms is available at www.reichelt.com ("Our Site") or on request.
In addition to these Terms, any licence terms and conditions from or with the manufacturer of a product on Our Site may also apply. Product names and logos are the property of the manufacturers and may not be used without their express permission.
Product images appearing on Our Site are provided by way of illustration only and may differ from the products actually delivered.
1.2 We can accept orders, from and deliver to, countries outside the United Kingdom if the particular country can be selected in the country menu of our Site and subject to any legal restrictions which may apply. If you require delivery to a country which is not on the menu, please contact us directly at email@example.com and we will try to help you if we can.
1.3 These Terms and Conditions supersede and replace all previous versions.
1.4 The information we provide about our products (including specifications) and any offers on Our Site are subject to change. We continually undertake technical development and improvement of products and we reserve the right to make changes in design and specification. This also applies to, but is not limited to, modifications which we make in order to maintain our ability to deliver our products, and any price adjustments.
Up-to-date prices can be viewed on Our Site: www.reichelt.com
2. Contract Formation
2.1 The presentation of products on Our Site does not represent a legally binding offer. By clicking the "purchase" button you place a binding order ("Order") for the goods. Upon receipt of your Order we will immediately send you an acknowledgement ("Acknowledgment"); however, the Acknowledgment does not constitute acceptance of your Order. We will accept your Order by sending a confirmation email, or by delivering the goods within five days of our Acknowledgment. If you are unable to place your Order via Our Site, you can send a written order to Reichelt Elektronik GmbH & Co. KG, Elektronikring 1, 26452 Sande/DE or send us an email to firstname.lastname@example.org.
2.2 Contract language in Germany is German, in all other countries German or English.
3. Exercise the right of revocation
3.1 Agreement for the coverage of the costs in the event of a Revocation
In the event you exercise your right of revocation we bear the costs of returning the goods within Germany if you use the shipment enclosed return label.
3.2 Cancellation instruction for final consumers within the EU
Right of Cancellation
You have the right to cancel the contract without the need to provide any reason. The cancellation period is fourteen days from the date you or a third person, named by you, other than the carrier have respectively has received the final item of the order. To exercise your right of Cancellation, you must inform us of the decision to cancel by means of an explicit declaration (e.g., by a letter sent by post mail, fax or email) ("Cancellation Request") to one of the following addresses:
reichelt elektronik GmbH & Co. KG
26452 Sande /DE
Fax: +49 (0)4422-955-211
Tel.: +49 (0)4422 955- 421
You can use the return shipment slip which you can obtain if you request it, However this is not essential. The cancellation will be valid if we receive either the Cancellation Request, or the goods themselves before the expiry of the Cancellation Period.
Consequences of cancellation:
In the event that you cancel the contract, we have to refund all payments which we have received from you including minimum delivery costs (i.e. the least expensive delivery method we offer), not later than fourteen days from receipt of your Cancellation Request.
We will use the same means of payment that you used for the original purchase, unless we, in our absolute discretion, expressly agree to do otherwise; you will never be charged a fee for this refund.
We may withhold the refund until we have received the returned goods or until you have furnished satisfactory proof that you have sent the goods back to us (whichever takes place first).
You must return or transfer the goods to us immediately, and in all circumstances before the expiry of the Cancellation Period. You will have complied with the above if you send the goods prior to the expiry of the Cancellation Period.
We bear the costs of returning the goods within Germany if you use the shipment enclosed return label.
Outside Germany you will be responsible for the costs of returning the goods which costs can be viewed online at shippingcosts.reichelt.com. If you use the return label which we will send you at your request, such costs will be limited to the costs specified online. If you do not use the return label, you must pay the whole amount of the costs for returning the goods.
You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods in order to inspect the characteristics, properties and functionnality.
No cancellation right for certain goods
If the seal has been removed after delivery of audio or video recordings or computer software in a sealed package, there is no cancellation right..
If you finance this contract with a loan and cancel it later, you are no longer bound to the loan contract if both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender uses our support to manage the financed transaction. If we already have received the loan at the effective date of the revocation, your lender shall succeed to our rights and obligations in relation to you under the financed agreement in respect of the legal consequences of the cancellation.
End of cancellation instructions
3.3 Revocation within Europe
The revocation right applies to all EU countries.
Outside Germany, within the EU, you will be responsible for the costs of returning the goods which costs can be viewed online at
If you use the return label which we will send you at your request, such costs will be limited to the costs specified online. If you do not use the return label, you must pay the whole amount of the costs for returning the goods.
4. Return of Goods
4.1 Return within Germany
Reichelt Elektronik GmbH & Co. KG has a special agreement regarding returns with the German Parcel carrier DHL. Therefore, Reichelt Elektronik GmbH & Co. KG asks that private customers according to § 13 BGB (German Civil code), who want to use the right of cancellation according the above item 3, to use DHL for returning the parcel, using the address label from the return delivery slip. However, you are not obliged to use DHL for the effective exercise of the cancellation right.
4.2 Returns from outside of Germany
Return shipments can be handled easily, safely and cost-effectively depending on the country by the respective transport service provider.
For return shipments from outside Germany, you can inform reichelt elektronik about the return shipment at
by entering the order information and the goods you wish to return and asking for an address label for the return shipment ("Return Request").
Upon receipt we will immediately check your Return Request and will send you an address label for the return shipment.
You can then, depending on your location, send the return shipment with the local post, or another transport service provider, using the address label you have received from us.
If you have already paid for the goods, we will immediately refund this amount to you once we have received and checked the goods in accordance with our Terms. This clause does not limit your legal rights and therefore does not affect your cancellation rights in accordance with clause 3 of our Terms.
5.1 The prices listed on Our Site at the time that you place your Order are valid for the delivery of your goods. The prices for consumers indicated in our catalogue and/or Our Site include VAT. If the rate of VAT changes, there may be a delay in amending the prices shown on Our Site, but we will charge VAT at the rate applicable at the time of the Order. This also applies if there is a price increase in the book market due to statutorily prescribed fair trade pricing. For deliveries to customers in some European countries we are obliged to charge the country-specific VAT rate. The VAT rates included in the prices correspond to those of the country pre-selected on Our Site, insofar as legally required.
5.2 All prices are indicated without shipping costs. The shipping costs are determined in the online shop depending on the weight of packages and the destination country. With cash on delivery payment, an additional postal fee of 2 EUR will be charged in Germany. The shipping rates per country and weight are listed online under: shippingcosts.reichelt.com.
5.3 Additional charges such as delivery charges and VAT are shown on invoices next to the individual net price/total net price.
5.4 Special offers featured on Our Site may be subject to a time limit or may be quantity-dependent. Details are provided in the product description.
6. Payment terms
6.1 Payment methods:
The methods of payment for each country can be viewed online at:
If the selected payment method is direct debit (only in Germany), Paypal or Amazon Payments, the invoice amount will be debited after delivery.
If you choose to pay by credit card, your credit card will be charged at the time of order.
In individual cases, we reserve the right to refuse certain types of payments and to only dispatch goods after receipt of payment in advance.
6.2 Purchase by Installment Agreements
For hire purchase agreements our special Terms and Conditions for Purchase by Installment Agreements apply in addition. If and insofar as the special Terms and Conditions for Purchase by Installment Agreements are contrary to the Terms and Conditions the special Terms and Conditions for Purchase by Installment Agreements apply. The special Terms and Conditions for Purchase by Installment Agreements you can see here.
6.3 Payment delay
If you should default on payment, we reserve the right to charge you default interest of 5% above the respective basic interest rate specified by the German Central Bank. The customer has the right to furnish proof that no default damages or only lesser default damages were incurred.
In the case of default, we are also entitled to suspend all deliveries of any other Orders or purchases you have made until payment in full has been made. We will not be liable to you for any loss you suffer as a result from this non-delivery.
7. Availability for delivery / partial delivery / replacement delivery
7.1 Delivery of goods is subject to this availability and delivery by our suppliers. Subject to clause 11 below, we exclude liability for loss or damage caused by delayed or incomplete delivery.
If goods are no longer available, we may, with your express prior approval, send goods of equivalent price and quality ("Replacement Goods"). In the event that you are dissatisfied with the Replacement Goods, you can return them to us free of charge. In the event of the unavailability of Replacement Goods, we may cancel the Order. In this case, we will immediately inform you of this and immediately refund any payments already made to us (including any delivery costs).
If any good(s) should be unavailable in the short-term, we will decide, in our own absolute discretion, whether a subsequent delivery will take place free of charge, or if the good(s) is/are listed in an invoice with the instruction: "Please re-order".
7.2 We may ship your order in more than one delivery and you are not entitled to refuse a delivery on this basis.
7.3 Transport damage:
If there is any visible damage which has been sustained in transit, you have the right to refuse acceptance of the shipment. However, if you do not discover the damage until after receipt or if there is concealed transport damage (i.e. where the package is in good condition, but the contents are defective), please contact the responsible freight carrier within three working days of receipt in order to register the damaged delivery. Please fill in the form and send it to us with the damaged goods so that a replacement delivery can be made.
8. Retention of title
8.1 The goods remain our property until payment for them has been made by you to us in full.
9. Software, licenses, literature
9.1 In many cases the specific articles (e.g. software) are subject to the manufacturer?s licence conditions, which apply in addition to these Terms. By opening the sealed package and/or using the product, you accept the manufacturer?s licence conditions and are liable for the damages resulting from any breach of the same.
10.1 We warrant that the delivered items are of satisfactory quality and are suitable for the use which is normal for this type of item.
10.2 For business (i.e. those exercising their commercial or professional activities) the warranty period is twelve months from the date of shipment of the purchased item.
10.3 If you are a consumer, the warranty period is 24 months from the date of shipment of the purchased item.
11.1 We will not be liable in the case of data loss or destruction. You as the customer are responsible for the safeguarding of your data.
11.2 reichelt elektronik GmbH & Co. KG is not liable for slightly negligent breaches of duty, insofar as they do not pertain to essential contractual duties or damages result from injury to the life, limb or health or are substantiate claims in accordance with the German Product Liability Act. reichelt elektronik GmbH & Co. KG is only liable for damages which are based on fraudulent concealment of the defect or if reichelt elektronik GmbH & Co. has provided a guarantee for the properties of the goods.
11.3 Insofar as reichelt elektronik GmbH & co. KG is also liable for slight negligence, the liability is limited to the amount of the damages which are typically foreseeable for this type of contract.
11.4 The exclusion of liability in this clause 11 also applies to the liability of legal representatives, employees and agents of reichelt elektronik GmbH & Co. KG.
11.5 The above regulations reflect the full scope of liability of reichelt elektronik GmbH & Co. KG, its management and its employees. Any further liability is excluded.
12. Data privacy
You agree to the processing of your personal details for the purposes of executing these Terms and, additionally, in line with our privacy statement PRIVACY-POLICY.reichelt.com
12.1 We will not transfer personal data to third parties for commercial purposes. Excluded from this are service partners required for the processing of your order. This includes transport companies, our financial service partners, suppliers in warranty cases and advertising distributors for our online and print promotions (e.g. retargeting announcements or shipments of catalogues).
12.2 Insofar as we provide credit for payments, we may collect information about your previous payment activities and credit information on the basis of mathematical-statistical processes using address data (scoring) from Infoscore Consumer Data GmbH , Rheinstraße 99, 76532 Baden-Baden,Germany, Creditreform Oldenburg Bolte KG, Neue Donnerschweer Straße 36, 26123 Oldenburg, Deutschland as well as Schufa Kormoranweg 5, 65201 Wiesbaden, Germany. In this connection we will provide your personal data required for this credit check to the provider concerned.
12.3 A transfer of any data to service partners always takes place in accordance with the regulations of the German Data Protection Act (BDSG) and the German Broadcast Media act (TMG). The scope of the transfer is limited to the necessary minimum.
12.4 As the customer, you are entitled to refuse the use of your address data for future advertising purposes on our part at any time. Send your notification of refusal to:
reichelt elektronik GmbH & Co. KG, Elektronikring 1, 26452 Sande, Germany
Fax: +49 (0)4422-955211, E-Mail: email@example.com
More information about data privacy at reichelt elektronik can be found online under: privacypolicy.reichelt.com
13. Export control, embargo regulations
13.1 Certain products with US-American origin, which are marketed by reichelt elektronik, may be subject to US-American as well as European and German export restrictions. You as a customer agree to comply with all restrictions and regulations of the USA, of Germany/EU and/or all other foreign governments or authorities. You also agree not to supply these products either directly or indirectly to countries which are subject to a trade embargo, or to Companies or individuals who are named in the US Denied Persons List or similar lists.
You as our customer are legally obliged to inform all recipients of such products on the need to comply with these laws and regulations.
14.1 Insofar as you as the customer are an business customer in the sense of Article 14 of German Civil Code, the place of fulfilment for all services owed by both parties from the contract is Sande, Germany.
14.2 Orders sent multiple times - regardless of the reason - must be clearly identified, , otherwise each Order will be treated as a new Order and fulfilled separately. We will not be liable for any costs in such cases.
14.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts Rights or otherwise.
14.4 If individual regulations of these General Terms and Conditions should be partially or wholly invalid, the validity of the remainder of these General Terms and Conditions shall not be affected.
15. Governing Law, Jurisdiction and EU online dispute resolution
15.1 German law shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
15.2 The exclusive jurisdiction is Jever or another legal jurisdiction according to the discretion of reichelt elektronik GmbH & Co. KG, insofar as you as the customer are a merchant in the sense of German Commercial Code or a corporation under public law.
15.3 If you as the customer are dealing and concluding the contract as a private person, the regulations of Articles 15.1 and 15.2 shall not affect the mandatory legal regulations of the country in which you reside and from which you conclude the contract.
15.4 Since 15 February 2016 the EU Commission provides a platform for settling out-of-court disputes at http://ec.europa.eu/consumers/odr/. This allows consumers to resolve disputes connected with your online order without initial recourse to a court of law.
In the event of differences of opinion arising from our contract with you as a customer, however, we always strive to resolve such disputes directly with you – quickly and by mutual agreement. We therefore do not participate in the online dispute arbitration of the EU. Instead, we offer you an in-house arbitration solution – feel free to contact us at firstname.lastname@example.org.
Reichelt Elektronik GmbH & Co. KG
Managing directors: Ulf Timmermann, Friedel Grunwald, Hermann Herzog
Elektronikring 1, 26452 Sande /Germany
Commercial Register: HRA 200654 Oldenburg District Court
VAT no.: DE 259817039
WEEE-Nr.: DE 58715331
Tel.: +49 (0)4422 955-333
Fax: +49 (0)4422 955-111
personally liable partner:
Reichelt Elektronik Verwaltungsgesellschaft mbH
26452 Sande, Germany
Oldenburg District Court, HRB 130281
Managing directors: Ulf Timmermann, Friedel Grunwald, Hermann Herzog
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